FAQs
Frequently Asked Questions (FAQs)
1. What is Tofa?
Tofa is a global gifting platform that allows people anywhere in the world to send trusted, high-quality products to their loved ones in Afghanistan. We make it easy to share care and love, no matter the distance.
⸻
2. How do I place an order?
Simply browse our categories, choose your products, add them to your cart, and proceed to checkout. Once your payment is confirmed, our team and local partners handle the rest to ensure smooth delivery.
⸻
3. Which countries can I order from?
You can place an order from anywhere in the world — whether you live in Europe, the USA, Canada, Australia, or beyond.
⸻
4. How long does delivery take?
Delivery times vary depending on the location of your recipient in Afghanistan, but most orders are delivered within 1–5 working days. You’ll receive updates once your order has been confirmed and sent for delivery.
⸻
5. Can I track my order?
Yes! Once your order is confirmed, you’ll receive tracking details or updates via email or WhatsApp from our support team.
⸻
6. What happens if my order is delayed?
We do our best to deliver on time, but sometimes unexpected delays can occur. If your order takes longer than expected, please contact our support team — we’ll help you right away.
⸻
7. What payment methods are accepted?
We accept major international payment methods, including Visa, Mastercard, and PayPal, as well as other local and digital options depending on your region.
⸻
8. What is your refund or return policy?
If an order cannot be delivered or there’s an issue with your item, we’ll offer a replacement or refund according to our policy. Please contact us within 48 hours of receiving your order if there’s a problem.
⸻
9. How can I contact Tofa support?
You can reach us directly through our Contact Us page or via email and WhatsApp. Our support team is always ready to assist with orders, payments, or delivery updates.
⸻
10. Do you work with local Afghan businesses?
Yes! We proudly partner with verified Afghan shops and suppliers to support local businesses while ensuring top-quality service for our customers.
